Refund Policy

1. Nature of products and services

HS Oficial sells info products, digital products, subscriptions, SaaS solutions and may also provide custom digital services. Refund rules depend on the type of purchase and the conditions shown at the time of purchase.

2. Info products and digital products

For courses, ebooks, digital materials, memberships, communities, mentorships or other info products, the refund or guarantee period is the one stated on the sales page, offer, checkout or payment platform. If no specific period is stated, requests will be reviewed according to applicable law and current commercial policy.

3. SaaS and subscriptions

For SaaS products or subscriptions, cancellation may stop future charges when applicable. Amounts already paid may or may not be refundable depending on trial periods, guarantees or specific offer conditions.

4. Custom services

For custom projects, once diagnosis, planning, design, development or technical configuration has started, amounts related to completed or ongoing stages are generally non-refundable.

5. Access after refund

After a refund is approved, access to the info product, member area, bonuses, community, subscription or SaaS platform may be canceled.

6. How to request

To request a refund review, contact us with your name, purchase email, product or service purchased, payment date and reason for the request.

7. Processing time

Requests are reviewed based on the product type, access history, project stage, completed deliveries and commercial conditions agreed at purchase.